Jobs

Systems & Bench Engineer
Salary: £40,000+ per annum, depending on experience
Location: London, UK

Join One of the UK’s Leading Two-Way Radio Communications Companies
EARS plc is seeking an experienced and motivated Systems & Bench Engineer to join our expanding engineering team based in London.

This is an outstanding opportunity for an experienced communications engineer to join one of the UK’s leading two-way radio specialists, working on high-profile communication systems across the UK. If you have a strong technical background in professional two-way radio communications and are looking to further your career with a well-established and respected company, we’d like to hear from you.

The Role
The successful candidate will have extensive experience in VHF/UHF conventional radio systems, MPT1327 and digital communication systems.
You will possess in-depth knowledge of Motorola MOTOTRBO IP-based systems, including:
IP Site Connect
Capacity Plus
Linked Capacity Plus
TRBOnet Enterprise
TRBOnet Watch
RDAC
Experience in communal site engineering, cavity and hybrid transmitter combining, RF infrastructure and IP networking is essential. Knowledge of VPN configuration, network infrastructure and system integration would be highly advantageous.

Key Responsibilities
Plan, configure and commission Motorola communication systems.
Create and maintain codeplugs for portable radios, mobile radios and repeaters.
Install, configure and support TRBOnet Enterprise and TRBOnet Enterprise Plus.
Carry out component-level fault diagnosis and repair of portable and mobile radio equipment.
Perform workshop testing, commissioning and quality control.
Undertake field installations, commissioning, maintenance and fault finding throughout the UK when required.
Accurately record repairs and equipment movements using the Insphire and EARS databases.
Design, programme and configure professional communication systems.
Provide first-class technical support to customers.
Assist with commissioning, system optimisation and final acceptance testing.
Work closely with customers, suppliers and internal engineering teams to deliver projects on time and to the highest standard.

About EARS plc
For over 25 years, EARS plc has been one of the UK’s leading providers of professional two-way radio communications.
We specialise in the design, supply, hire, installation, maintenance, manufacture and commissioning of wireless voice and data communication systems, tracking solutions, covert ancillary equipment and mirror taximeters.
Our highly experienced CCS-qualified engineers deliver mission-critical communication solutions throughout the UK and Europe across the rail, construction, infrastructure, utilities and commercial sectors.
EARS plc is accredited to ISO 9001:2015  operates its own nationwide communications network, EARWAVE.
We are an Authorised Main Dealer for many of the world’s leading manufacturers, including:
Motorola Solutions (Gold Partner)
Hytera
Icom
Kenwood
Simoco
Tait
Entel
Our reputation has been built on engineering excellence, technical expertise and exceptional customer service.

The Ideal Candidate
You will have:
A minimum of five years’ proven experience within the professional two-way radio communications industry.
Demonstrable experience designing, commissioning and supporting Motorola MOTOTRBO systems in live customer environments.
Excellent knowledge of Motorola MOTOTRBO systems.
Experience programming radios, repeaters and IP-based communication systems.
Strong RF diagnostic and component-level fault-finding skills.
Excellent understanding of RF infrastructure and IP networking.
Excellent communication and customer service skills.
Strong organisational and time management skills.
The ability to work independently and as part of a professional engineering team.
A full UK driving licence.
An HND, Degree or equivalent engineering qualification, or significant relevant industry experience.

What We Offer
Competitive salary of £40,000+ per annum, depending on experience
Company pension
Paid annual leave
Manufacturer-accredited training and ongoing professional development
Opportunities to work on major communications infrastructure projects across the UK
Genuine long-term career progression within a growing and highly respected communications company
Modern workshop facilities with the latest diagnostic and programming equipment
Company vehicle (where applicable)
Laptop, mobile phone and specialist engineering equipment
Friendly, supportive and highly experienced engineering team

Please Note
This position is intended for engineers with genuine experience in professional two-way radio communications.
Applications from alarm, CCTV, IT or cellular engineers will only be considered where applicants can demonstrate substantial experience within the professional two-way radio industry or possess significant amateur radio experience supported by relevant commercial engineering expertise.

Ready for Your Next Challenge?
If you are passionate about RF engineering and want to work for one of the UK’s leading communications specialists, we would love to hear from you.

To apply, please send your CV and a brief covering email to: mick@ears.plc.uk
Join EARS plc and become part of a company that has been delivering trusted communication solutions for over 35 years.

Trainee manager to work in our Hire / Rental Dept – Salary £22,000.00-£25,000 per year – Work Location: Harrow, Greater London

Start date: Immediate Start

Full-time

The Role:

Previous Hire Desk experience is not essential as training will be given. Must have the ability to multi-task and work well under pressure.

Role Description

This is a full-time on-site role for a Trainee Manager in the Hire Department at EARS plc located in Harrow. The Trainee Manager will be responsible for assisting in managing hire operations, coordinating equipment rentals, communicating with clients, and ensuring smooth day-to-day department functions. This role also involves training and development opportunities for career growth within the company.

Assisting our Hire Controller in the following:

• Ensuring all hire requests are processed according to company procedures
• Assist The Hire Manager
• Co-ordinate the day to day supply and return of hires
• Regular Stock Taking
• Basic 2 Way radio programming
• Manage and resolve operational hire issues.
• Check all contracts to identify and prepare in advance what is due for check In /Out
• Keeping hire equipment in excellent condition
• Occasionally Deliver and Collect Hire Equipment from Site
• Taking service and hire calls.
• Packaging goods to be sent out via our courier supplier.
• Stock monitoring and ordering as and when needed, to ensure stock never runs out.
• Testing of equipment and accessories
• Installation of radio equipment and related accessories at client sites
• Maintaining system record for company systems and/or customer systems as required.

Requirements:

• Strong organisational and time management skills
• IT literate, including knowledge of MS Excel, MS Word an advantage.
• Experience of Insphire Hire Software or similar computerised plant hire system preferred
• Excellent telephone manner.
• Be Customer facing
• You must be a well organised individual, with the ability to work under pressure and on your own.
• Ability to prioritise tasks and meet tight deadlines in a busy office environment.
• High attention to detail.
• Clean Driving License
• Some lifting of heavy Boxes
• Some Saturday Work may be required in High Season
• Excellent communication and interpersonal abilities
• Ability to work well in a team and independently
• Basic understanding of radio systems or willingness to learn an advantage
• Attention to detail and problem-solving skills
• Previous experience in a customer service or technical environment is a plus

Benefits:

• Flexible working hours
• Canteen
• On-site parking
• Company Clothing provided
• Pension

Job Type: Full-time

Work Location: Office in Harrow and available to work at client sites when necessary

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Please send your CV to dee@ears.plc.uk or  danny@ears.plc.uk

Salary £22,000.00-£25,000 per year – Work Location: Harrow, Greater London

Start date: ASAP

Job Type: Full-time

The Role: Customer Services

Job description

We are looking for an enthusiastic and passionate individual to join our team as a Customer Services who prides themselves on delivering first class customer service and who can really make a difference. Ideally you will come from a telecommunications or radio communications background and understand the technical sides of the business.

In this exciting role, you will be responsible for contributing and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through up selling and cross-selling products.

You should be able to rise to any new challenges presented by such a product mix. We are looking for someone with strong telephone skills that can communicate effectively to deliver a professional service. Building trust and understanding our customers and suppliers is key.

We want you to be part of the team and bring your ideas to the table as this is a very collaborative environment. When needed it’s all hands-on deck and this is why adaptability and personality are so important to us!

We are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team.

If you have the dedication and energy to really make the most of this opportunity, then this could be the start of an exciting journey for you.

Main Roles & Responsibilities

• Ensure customer service is delivered to a consistently high standard.
• Seek new opportunities for the development and expansion of sales
• Ensure that the correct procedures are completed in respect of all paperwork for incoming goods.
• Ensure the checking and inspection of goods unloaded on site.
• Work with the Hire Department to aid in the release and return of equipment.
• Work to Sales monthly targets defined by the Managing Director.

Required Experience

• Working knowledge of a customer relations management system beneficial
• Experience of calling and handling customer enquiries
• Excellent time management and ability to multitask
• Excellent people and communication skills
• Excellent attention to detail
• The ability to work independently as well as in a team environment
• The ability to work to deadlines
• Flexibility and adaptability
• Working knowledge of MS Word and Excel
• Technical knowledge of telecommunication or radio communications systems

Desirable Experience

• At least 1 years’ experience in a similar industry or work experience in a customer service/sales environment.
• Experience of working with Invoicing programmes such as SAGE or equipment hire programmes such as Insphire.
• Knowledge of Pipedrive CRM an advantage

Licence: UK (Preferred)

Language: English (Preferred)

Benefits: Company pension

Schedule: Monday to Friday

Immediate Start. Please send email to dee@earsplc.com

Hire Controller Assistant – £20,000.00 per year – West London, UK

Start date: ASAP

Full-time / Temporary contract

The Role:

Previous Hire Desk experience is not essential as training will be given. Must have the ability to multi-task and work well under pressure.

Assisting our Hire Controller in the following:

• Ensuring all hire requests are processed according to company procedures
• Co-ordinate the day to day supply and return of hires
• Regular Stock Taking
• Basic 2 Way radio programming
• Manage and resolve operational hire issues.
• Check all contracts to identify and prepare in advance what is due for check In /Out
• Keeping hire equipment in excellent condition
• Occasionally Deliver and Collect Hire Equipment from Site

Requirements:

• IT literate, including knowledge of MS Excel, MS Word an advantage.
• Experience of Insphire Hire Software or similar computerised plant hire system preferred
• Excellent telephone manner.
• Be Customer facing
• You must be a well organised individual, with the ability to work under pressure and on your own.
• Ability to prioritise tasks and meet tight deadlines in a busy office environment.
• High attention to detail.
• Clean Driving License
• Some lifting of heavy Boxes
• Some Saturday Work may be required in High Season

Benefits: 

• Flexible working hours
• Discounted/free food
• On-site parking
• Casual Clothing
• Work Remotely

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Please send your CV to dee@ears.plc.uk

Systems and Bench Engineer – £29,000 to £33,000 p/a – London, UK

Start date: ASAP

The Role

We are looking for an experienced and hands-on Systems and Bench Engineer with a strong background in Communication Systems VHF/UHF conventional, MPT1327 & Digital Communication Systems. This is an exciting opportunity to develop your career in a dynamic and leading communications company based in London.

You must have extensive knowledge of Motorola IP based systems, including IP Site Connect, Capacity Plus, Linked Capacity Plus, Trbonet Enterprise, Trbonet Watch and RDAC. You will also have a working knowledge of communal site engineering, cavity and Hybrid TX combining; working knowledge of IP networking including how to set up VPN’s would be advantageous.

Desired Experience:

The key skills, qualification and experience of a Systems and Bench Engineer:

• At least two years’ experience in RF engineering, with proven working experience in a systems design or development engineering role, preferably in VHF/UHF communications
• Demonstrating capability, or potential of acting as, lead engineer on one or more successful bids/projects from initial enquiry to award or from order to final acceptance
• An analytical thinker with a talent and passion for problem-solving
• Strong organisation and time management skills, able to work swiftly and efficiently in a high pressure and fast-paced environment
• Degree or NHD qualified, or equivalent experience

Responsibilities will include:

The key responsibilities of a Systems and Bench Engineer include, but are not limited to:

• Planning and setting up system profiles for the above-mentioned protocols including code plugs for hand-portables, mobiles, repeaters and installing/configuring Trbonet Enterprise and Trbonet Enterprise Plus
• Component level fault finding of mobile and hand-portable equipment
• Performing field installations where and when necessary
• Ensuring radio equipment sent in for repair is booked in on the Insphire and EARS Database
• Performing system design and custom programming of equipment
• Taking service and installation calls

Alarm, IT or cellular engineers need not apply unless they have specific experience in two-way radio or possibly amateur radio.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.

Please send your CV to dee@ears.plc.uk

Two-Way Radio Field Engineer / Trainee Account Manager (Permanent)

Start date: ASAP 

An enthusiastic worker with experience as a Systems & Bench Engineer that may already have experience of maintaining and developing Communication Systems VHF/UHF conventional, MPT1327 & Digital Communication Systems. Someone who is eager to work in a customer facing position and who is looking for a career with prospects for development.

Person Specification

Desired Experience:

• This position requires an understanding of two-way radio equipment and systems or background in electronic equipment installations.
• Demonstrable capability of acting as leader on one or more successful bids/projects from initial enquiry to award or from order to final acceptance.
• Moderate understanding of component level fault finding of mobile & handportable equipment.
• Moderate understanding of system design and custom programming of equipment.
• Experience in customer facing roles.
• Ability to work swiftly and efficiently under pressure.
• Employees in this position may be expected to complete and maintain appropriate levels of certification from Motorola Solutions and or other manufacturers training
• Organized and flexible
• Eager to learn and willing to listen

Desired Skills:

• Analytical thinker
• Ability to work swiftly & efficiently under occasional pressure
• Experience of meeting and interacting with clients over the phone and in person.
• Experience of quoting and invoicing clients.
• A clean/full UK driving licence

Responsibilities will include:

• Booking in stock to the hire database and accounting software package.
• Taking service and installation calls.
• Packaging goods to be sent out via our courier supplier.
• Stock monitoring and ordering as and when needed, to ensure stock never runs out.
• Installation of mobile radio equipment and related accessories (emergency warning systems, cameras, equipment consoles).
• Installation of fixed station equipment and related accessories.
• Process daily repair orders by troubleshooting, operational diagnosis and repairing electronic equipment, primarily two-way radios and related devices.
• Maintaining system record for company systems and/or customer systems as required.

Salary on application + use of Motorcycle, Private Health Care, Non Contributory Private Pension Scheme, Flexible Working Hours, Canteen and more…

Please send CV’s to: Dee Barrett-Davies Managing Director dee@earsplc.com