Author - Arvin Cruz

EARS Two-Way Radio Hire Partnership with retail giant Westfield

Installing a two-way radio system at Westfield London

  “EARS plc are the best radio company I’ve ever dealt with.” – Head of Security, Westfield White City, London, UK   About Westfield London Westfield London is a shopping centre in White City, London, UK, developed by the Westfield Group. It opened on 30 October 2008, dethroning the Whitgift Centre in Croydon to become the largest covered shopping development in London. After a £600 million retail expansion project which started in 2014, it became the largest shopping centre in Europe in March 2018. The [...]

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Two way radios are essential for retail store safety

When It Goes Wrong It Goes Wrong – Health and Safety in Retail Stores

In 2017, household goods giant Wilko was fined £2.2 million after an incident at its Leicester store left a 20-year-old female worker paralysed after a cage full of paint tins fell on her. The worker, Corisande Collins, suffered the injuries as a result of trying to manoeuvre the “heavily laden metal cage” out from an uneven lift floor. Wilko Retail Ltd acknowledged four breaches of health and safety legislation – and the fact that employees were not provided with adequate training [...]

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Two-way Radio Hire for Shop Staff

Improving the In-Store Retail Experience with Two-Way Radios

With so many well-known brand names disappearing from the high street – struggling to compete with the behemoth that is e-commerce – it’s quickly become apparent to those left that they need to change. E-commerce has grown at an exponential rate since the Internet opened up for commercial use in 1991. According to the Office for National Statistics (ONS), internet sales now account for approximately one-fifth (20%) of total retail sales. That’s a considerable chunk. But in the midst of well-known brands [...]

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Managing Retail Store Crowds with Two-Way Radio Comms

In-Store Events and Crowd Management a Challenge this Festive Season

When Justin Bieber switched on the Christmas lights at Westfield Stratford City eight years ago, thousands of fans descended upon the 1,910,000 square feet shopping centre (one of the biggest in Europe). His arrival and departure were shown live on TV screens throughout the centre, and many fans queued backstage from 2 am for a chance to meet and speak to the star. It was crowded, to say the least. Designated viewing areas had been cordoned off but by early afternoon [...]

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Two Way radio to stop store thieves

Retail Shoplifting on the Rise and Shows No Signs of Stopping

In 2018, there were more than 366,000 reported incidents of retail shoplifting in the UK – from convenience stores to shopping centres. These figures were confirmed by research from Checkpoint Systems, a provider for loss prevention and merchandise visibility, which also highlighted that, in almost half of these incidents (43%), the suspect has gone unidentified. Even more concerning, retailers warn the number of reported thefts “pale in comparison to the reality”, estimating that the number is, in fact, closer [...]

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